Contact
One inbox. A real reply.
Everything reaches us at one address. Email is our only support channel — there's no phone line and no chat widget, so writing to us is always the fastest route.
hello@dropship-spy.comFaster than an email
Most questions we get are already answered on the site. Start here.
Email us
Pick the closest thing. We'll take it from there.
Each card opens your mail app with the subject already filled in. It all goes to the same address — the subject just helps us read it in the right order.
Billing and plans
Invoices, changing plan, cancelling, or a charge you don't recognise. Include the email on the account and the date of the charge.
Email about thisAccount and sign-in
Can't sign in, wrong email on the account, or you want the account closed. Write from the address the account uses if you can.
Email about thisA research run looks wrong
A verdict you want a second look at, or a run that didn't finish. Send the product you searched and roughly when you ran it.
Email about thisAd Studio or Funnel Builder
A render that failed and wasn't refunded, an engine behaving oddly, or a landing page that won't download.
Email about thisAgent and MCP access
Trouble connecting Claude, Claude Code or Cursor to the hosted MCP endpoint, or revoking an agent's access.
Email about thisPrivacy and data requests
Access, export or deletion of your data. We handle these by email — see the privacy policy for what we hold.
Email about thisWrite it here
This doesn't send anything on its own — it opens your own mail app with the message ready, so you keep a copy in your sent items and we can reply to a real address.
Include these
- The email address on your Dropship Spy account.
- The product you researched, or the name of the video or funnel.
- Roughly when it happened — a date is enough.
- What you saw, and what you expected instead.
Worth knowing
- Failed video renders are refunded automatically — you shouldn't need to ask. If a credit didn't come back, tell us and we'll sort it.
- Cards, invoices, plan changes and cancellation are all self-serve: your account page opens the Stripe customer portal, and the same page has a toggle for product email.
- For a charge you believe is wrong, email us within 14 days. The full position is in the terms.
- What we store and how to get it deleted is set out in the privacy policy. Dropship Spy operates under the laws of England and Wales.
Not a support question — just want to start?
Plans start at $29/month for 25 credits. One balance covers product research, AI video ads and downloadable landing pages. There's no free tier and no trial.